Module 3: Ethical & Effective Explanations




The Happy Patient Project: Module 3 of 4

This Module tackles one of the most critical (and highly anticipated) aspects of patient care: The Report of Findings. Now that you’ve done the work to truly understand who your patient is – beyond simple goal setting and expectations – you need to explain your treatment plan in an ethical, effective and engaging way.

This is one of the most in depth components of the entire Happy Patient Project (and the most highly anticipated too!), and covers a lot of ground. Here’s just some of what you’ll find inside:

  • The power of “The Hero’s Journey” and a narrative approach to the RoF
  • Why this is generally the worst time to educate your patient (and when to do it instead)
  • How the “3 Act Play” Structure both simplifies your RoF, and makes it easy for your patient to understand
  • A counterintuitive approach to getting patients to commit to their active care
  • The 5 Key Emotional Phases of the RoF

We’ll also cover avoiding nocebo, whether to treat on the first visit, and a  specific framework for outlining your treatment plan and initial schedule. By the end of this module, you’ll be able to deliver the most engaging AND effective Report of Findings, in a 100% ethical and patient-centred approach that’s tailored to each individual you see.